ITIL® (Information Technology Infrastructure Library) is a part of IT service management that allows the business scenario to adapt new skills by transforming IT services. The course was designed and developed by Central Computer and Telecommunications Agency. The course is a break up of five volumes each of which elaborates different stages of IT service management. This code of conduct allows an organization to develop high quality and cost effective IT services. It is the Office of Government Commerce that maintains now all the releases and updates of ITIL®.
ITIL® service strategy, ITIL® service design, ITIL® service transition, ITIL® service operation, and ITIL® continual service improvement are the five core publications. Service strategy tells us about the goals of the business and requirements of the business. Service design tells us how to implement those theoretically planned things that could be beneficial for the business. Service transition how to implement the situations in real time environment. Service operation helps us to understand how to manage the IT services. Minor errors can be resolved via continual service improvement.
There are five different qualification stages for ITIL® certification training.
ITIL® Foundation Certification Training
Entry level qualification starts from ITIL® foundation certification training or it can be said its’ just a step to the ladder. The course will allow users to learn basic concepts and terminologies of the course and also develop strong base for the other levels. IT professionals and managers can then provide cost effective, customer oriented, and business oriented IT services. It allow them to transform the business in a more organized and sequential way.The key principle of this course is to enrich your knowledge about best practices and generic concept of IT service management industry. Upon completing this course, the learner will gain a deep understanding of the importance and scope ofservice strategy, service design, service operations, service transition and Continual Service Improvement practices in IT service industry.
- Introduction To Service Management
- Service Management Lifecycle
- Introduction To Service Strategy
- Service Strategy Concept
- Service Strategy Processes
- Introduction To Service Design
- Key Concept In Service Design
- Service Design Processes
- Introduction To Service Transition
- Service Transition Processes
- Introduction To Service Operation
- Service Operation Processes
- Introduction To Continual Service Improvement
- Key Principles And Models
- Quizzes For Each Sections
- Last Minute Tips
Qualifications required for the course
- Professionals willing to gain complete understanding of the ITIL® framework
- Willing to enhance the scenario of IT service management
- Professionals ideally working in the same environment
Pattern of Examination
- Multiple choice questions
- Total duration of the examination is 60 minutes
- Passing marks required is 26 out of 40
Benefits of Online ITIL® Foundation Certification Training
After successful completion of the ITIL® foundation certification training course, professionals will gain complete understanding of organizing data in a more sequential, collective, and analyzed way. They will have complete understanding of the business requirements and will be able to deliver cost cutting services. The professionals will be able to deliver more customer centric products and reduce resource utilization and hence more profitability. The need for ITIL® professionals is increasing on daily basis as many industries are accepting this world class certification.This course helps professionals to gain knowledge on how to use ITIL® tools and techniques to improve business efficiency. It provides an insight into the effectiveness of business concept and service delivery quality over customer’s experiences. This course helps the IT professionals to improve efficiency of their organization’s service delivery quality and service management process by applying ITIL® principles.